Harte-Hanks surveyed 1,000 companies and found that 71% of them want to monitor their web site for problems, but only 34% do. Also, 71% want tools to find the root of problem, but only 21% have them.

The survey was commissioned by Symphoniq, a provider of monitoring tools, who additionally note that more than 3/4 of the time, IT departments find out there’s a web site problem from users calling the help desk.